The Chapmans Peak Hotel - good service is what South Africans value the most. Picture: Supplied The Chapmans Peak Hotel - good service is what South Africans value the most. Picture: Supplied
From a car wash where you can have your hair cut and a hotel with the best calamari in town, to a gym that’s changed lives – the top 12 commercial entities named as South Africa’s Most Loved Local businesses in Santam’s Most Loved Local report are all something special. Voted by South Africans as the 12 top businesses across 12 categories, these locals epitomise service with a smile. And it turns out, good service is exactly what South Africans value the most[SC1] . It’s the number one factor that turns clients into fans.
Through respected independent research house World Wide Worx, Santam shortlisted 10 local businesses per each of the 12 categories, which were identified through social listening. Then South Africans voted for their favourites. These were the winners:
23% of respondents voted ‘Chappies’ as their no.1 place to stay. Why? The calamari. Not to mention sea views, a cosy home-away-from-home feel and happy staff.
This hot-spot combines Insta-ready food with exceptional attention to detail and superb service to keep fans coming back time and again.
Winning with a meaty 20% of the vote, this special joint offers moreish biltong with a bustling restaurant to boot.
According to one fan review, the chocolate croissants. Aside from a spectacular feast of carbs, Fournos also prioritises ‘Family.Friends’.
Fans say it’s the service, warm and welcoming staff and the atmosphere of peace.
Winning with a resounding 46%, Gold Reef has it all, including homage to Jozi’s history.
Fans call it more than a gym. It brings together a “fitness family” of like-minded people who put health (and happiness) first.
An incredible attention to getting the details right that turn a house into a home.
This is a place that puts community first, offering up clean, green fun for everyone.
This dry cleaner seriously cares about the community, even sponsoring Miss SA!
Have your hair cut, grab a bite and listen to musical delights, all while your wheels get squeaky clean.
Radon prioritises its clients and team, and offers value for money in tight economic times.
For more insights on what these winners are getting right, visit