Pick n Pay asap! doubles driver tips to show appreciation amid bad weather

As a cold front grips parts of the country and heavy rain causes flooding in Cape Town, Pick n Pay asap! said it is showing appreciation for its dedicated delivery drivers by doubling all customer tips this past Friday. 

“Come rain or shine, our delivery heroes are on the road, ensuring groceries arrive safely for customers. Our drivers are the heart of our service, and we wanted to show our appreciation in a tangible way, and say thank you for their dedicated service,” L’Andre Venter, Marketing Manager for Pick n Pay asap! said. 

100% of customer tips went to the drivers and Pick n Pay asap! matched all of these.

The initiative was a nod to the delivery partners who continue to serve customers with care and commitment, despite challenging weather conditions.

“We want them to know their efforts don’t go unnoticed.”

While recognising their hard work, the retailer is also taking steps to ensure that driver safety remains a top priority during adverse weather.

“We have clear safety protocols in place for weather like this. All drivers receive daily safety briefings, and we adjust delivery operations as needed, such as reassigning orders from bikes to cars, when possible, and managing delivery slots to reflect longer turnaround times should drivers need to wait for heavy downpours to pass,” Venter added.

Drivers are also equipped with branded rain suits for added protection and visibility, and bike delivery boxes feature reflective PVC sleeves to improve visibility in wet or dark conditions.

“We also manage delivery slots to ensure customer expectations are met, given our drivers are encouraged to proceed with collections and deliveries only when they feel it is safe to do so.”

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