Prioritise safety: essential tips for e-hailing rides during the festive season

As the festive season approaches, so do heightened risks for e-hailing passengers and drivers.

While e-hailing rides offer South Africans convenience and a popular option for safe, hassle-free travel, an increase in crimes and accidents highlights the need for constant vigilance and preparedness during holiday travel.

Recent figures are concerning: crimes connected to e-hailing services have risen by 20%. In Gauteng, 13 driver murders were reported within two weeks this year.

Factors like late-night rides, trips after drinking, and tired drivers increase these risks. Safety must now be a primary concern.

However, it’s not just about statistics; it’s about people. Behind every incident is a real story of trauma, loss, and survival. And as South Africa continues to battle gender-based violence (GBV), the safety of both passengers and drivers, especially women, becomes even more urgent.

False sense of security

“E-hailing has become part of our social fabric, especially during the holidays,” says Kirstie Haslam, a partner at DSC Attorneys, Cape Town.

“But the convenience it offers has created a false sense of security. Many passengers believe they’re automatically safe because they’re using an app, but when something goes wrong, they don’t know their rights or how to respond.”

It’s a sobering reminder that while GPS tracking and emergency buttons are helpful, they’re not fail-proof. Knowing how to protect yourself, both legally and physically, is critical.

Accidents happen

Car accidents are a common risk, especially during the festive season when road traffic spikes. If your e-hailing ride is involved in a collision, what you do immediately afterwards can make all the difference.

“Your safety is the priority,” advises Haslam, “but documenting the incident is crucial if you need to file a personal injury claim later.”

Here’s what to do:

• Check for injuries and call emergency services.
• Log the incident on the app to ensure there’s a record.
• Take clear photos of the scene, car registration, driver’s ID (visible on the app), and any injuries.
• Get a medical report if you’re taken to a hospital; it’s essential for compensation claims.

Passengers injured in an accident may be eligible to claim from the Road Accident Fund (RAF) or the driver's insurance, especially if negligence, speeding, or an unroadworthy vehicle was involved.

When the ride turns dangerous

The rise in violent crimes involving e-hailing rides is alarming. From hijackings and assaults to harassment, the risks are real for both passengers and drivers.

“If you’re robbed or assaulted during your ride, report the incident to both the police and the e-hailing platform immediately,” says Haslam. Request a case number and save all communication with the app.”

Victims can often seek compensation if negligence is proven, such as when the platform fails to vet drivers with prior complaints or ignores safety protocols.

“We’ve seen cases where victims were left traumatised and financially burdened,” Haslam adds. “Platforms have a duty of care, and when that fails, the law can hold them accountable.”

Five festive safety tips for e-hailing riders

• Share your trip: Always send your live location and driver details to a trusted friend or family member.
• Verify driver and car details: Before getting into the vehicle, confirm that the registration number, car model, and driver photo match the app.
• Stick to safe pickups: Opt for well-lit, busy locations with security cameras or guards.
• Keep conversations neutral: Avoid sharing personal information like your address or plans.
• Trust your gut: If something feels off, cancel the ride and report the driver through the app.

The e-hailing industry reflects broader societal issues, including the alarming prevalence of gender-based violence. Studies show that 43% of female e-hailing drivers in South Africa have experienced sexual harassment on the job, and many women passengers report feeling unsafe, particularly during late-night rides.

By promoting vigilance and accountability within e-hailing platforms, we also take a step toward combating GBV.

Safety features like live trip sharing and emergency hotlines are valuable, but they must be backed by swift, reliable responses when incidents occur.

The e-hailing industry must do more to protect its users. Improved driver vetting, better safety training, and faster response times are essential. But as passengers, we also have a role to play.

“Technology can help, but it’s not a shield,” says Haslam. “Increased festive travel, late-night rides, and alcohol consumption all heighten risks. The best protection is vigilance and knowing your rights.”

Last festive season, South Africa recorded over 1 500 road deaths and more than 7 400 arrests for drunk driving and other offences. These grim statistics are a wake-up call. Whether you’re behind the wheel or in the back seat, your safety starts with awareness.