Eskom’s new mobile service unit brings services directly to communities
The “Hub on Wheels” (HOW), an electric vehicle converted into a full-function customer service office, was officially activated on Wednesday by Eskom's Central East Cluster, which covers KwaZulu-Natal and the Free State.
Image: Eskom
Eskom has launched a new mobile service unit in Edendale, Pietermaritzburg, aimed at bringing customer services closer to communities in remote and underserved areas.
The “Hub on Wheels” (HOW), an electric vehicle converted into a full-function customer service office, was officially activated on Wednesday by the Central East Cluster, which covers KwaZulu-Natal and the Free State.
The HOW allows customers to access services such as meter and account queries, new connections, and energy education. It also promotes Eskom’s self-service channels and provides critical information on energy safety and responsible usage.
Speaking at the activation event, uMgungundlovu District Mayor, Councillor Mzi Zuma, welcomed the initiative.
“As leaders of the uMgungundlovu communities, we thank Eskom for listening to our people and bringing these much-needed services closer to them,” said Zuma. “We’ve had discussions with Eskom and agreed that, while it’s not practical to have offices in every community ward, this mobile service concept is a great solution.”
He encouraged residents to make full use of the HOW, adding: “Let’s work together to help restore power to areas that have gone dark, and let’s also protect these vehicles; they are here to assist and serve our communities.”
Eskom said the HOW is part of a broader plan to enhance the customer experience by removing barriers to service access, particularly during peak demand periods, storm recovery, electrification projects, and special campaigns. The mobile units complement Eskom’s existing self-service platforms by offering a physical presence where it is most needed.
Acting General Manager Zuhdi Hamza said the HOW concept is a proactive measure to serve the community more effectively. “This van is a resource for the people,” said Hamza. “I encourage its use, especially by those needing to regularise their electricity connections.”
Hamza also announced that seven more service vans would be rolled out nationally. “We’re committed to bringing services directly to communities,” he said.
The launch event was attended by representatives from the uMgungundlovu District Municipality, Msunduzi Local Municipality, and members of the media, who toured the HOW and witnessed its services in action.
The HOW will be in Ladysmith on July 10 before moving to the Free State to continue assisting customers in remote areas.