Protecting taxpayers: SARS and Tax Ombud respond to eFiling fraud concerns
SARS and the Tax Ombud reassure taxpayers amid rising eFiling fraud concerns.
Image: Independent Newspapers Archives
The South African Revenue Service (SARS) and the Office of the Tax Ombud (OTO) have sought to calm growing public concern over the hijacking of taxpayer eFiling profiles, saying the integrity of the tax system remains their highest priority.
In a joint statement, the two institutions were responding to a recent article published by Sowetan, which reported on a rise in compromised eFiling profiles leading to financial losses for taxpayers. They said the article contained “a number of factual inaccuracies” as it was published before the OTO’s draft report on the matter was released for public comment.
The OTO confirmed it has been investigating profile compromise cases for over a year, following numerous complaints from both taxpayers and practitioners. The draft report, delayed to allow SARS to provide detailed input, will be published on Wednesday, October 1.
“The OTO takes the hijacking of taxpayer eFiling profiles very seriously. As an independent institution, the OTO ensures objective oversight and the fair treatment of taxpayers. The OTO's upcoming draft report reflects extensive engagement with all stakeholders and is aimed at driving real, practical solutions,” the Tax Ombud said.
Both SARS and the OTO emphasised the growing threat of cybercrime within South Africa’s tax administration system, warning that malicious actors increasingly exploit vulnerabilities in authentication protocols, data-sharing systems, and user behaviour.
“Even routine activities, such as accessing tax platforms or updating banking details, have become potential gateways for exploitation,” the statement read.
SARS, which is the custodian of revenue collection and refunds, said it was aware of the serious threat of cybercriminals and it therefore was continuing to enhance its security protocols to prevent unauthorised access.
Taxpayers have been urged to safeguard their login details and to immediately report any suspicious activity.
SARS Commissioner Edward Kieswetter said: “We respect that the final report by the OTO will be made public soon, and SARS remains committed to continuing its engagement with the public on its substance. The public must be assured though, that SARS continues to work with diligence to ensure the highest level of integrity and protection to taxpayers who use the SARS digital platform.”
The two institutions highlighted their cooperative relationship, stressing that each plays a “paramount role in the functioning of tax administration” while respecting the other’s mandate. They added that the current collaborative process aims to strengthen the OTO’s recommendations and build meaningful improvements to protect taxpayers.
“SARS not only respects but considers the role of the OTO as an indispensable partner to ensure the functioning of the tax ecosystem is fair and beyond reproach,” the statement said.