Personal Finance Financial Planning

SAFPS launches campaign to help South Africans spot and stop scam calls

Staff Reporter|Published

The Southern African Fraud Prevention Service has launched a crucial awareness campaign to combat sophisticated 'vishing' scams that are increasingly targeting South Africans. Learn the warning signs, common tactics, and essential steps to protect yourself and your finances from these deceptive phone scammers.

Image: File photo.

In a bid to help consumers recognise scams and take appropriate action to protect themselves, the Southern African Fraud Prevention Service (SAFPS) has launched an awareness campaign.

According to the SAFPS, the scam in question involves fraudulent phone calls, commonly referred to as “vishing”, where criminals manipulate unsuspecting individuals into divulging sensitive banking information or clicking on malicious links. These links often redirect funds straight into the fraudster’s account.

It says the deception hinges on psychological manipulation and impersonation. Fraudsters frequently pose as representatives from reputable institutions such as banks, mobile service providers, insurers, retailers, government departments, or IT support companies. Their goal is to create a false sense of urgency and legitimacy.

Manie van Schalkwyk, CEO of SAFPS, says: “In South Africa, this scam tactic has become a preferred method for syndicates targeting both individuals and corporate employees, especially those with access to financial systems or customer data.

“The consequences range from drained bank accounts to compromised internal networks. Understanding how this scam works is the first step in building resilience, as awareness is the frontline defence in fraud prevention.”

Common scenarios

Many South Africans believe they are immune to scams, thinking, “This will never happen to me.” But Van Schalkwyk cautions against such complacency. “The method of deception used to scam targets involves a sophisticated blend of impersonation, social engineering and technology,” he explains.

Here are some of the most common tactics used by scammers:

  • Claiming to be from your bank’s fraud department, saying they’ve detected suspicious activity and need you to verify your details.
  • Warning that a SIM swap has been requested on your number and asking for a one-time PIN to stop it.
  • Advising that your account is compromised and urging you to transfer your funds to a “safe” account.
  • Using personal information to convince you to invest in schemes promising high returns.
  • Inviting you to online events or meetings via WhatsApp, Telegram, or Facebook, and requesting a one-time PIN to “confirm” your participation.

“These scammers often have some personal information already, which they use to legitimise their scam and gain your trust. Scammers are using manipulation and intimidatory tactics to try and coerce people into taking action, and anybody can become a victim," Van Schalkwyk warns

Red flags to watch for

SAFPS urges the public to remain vigilant and look out for the following warning signs:

  • Unsolicited calls: You receive an unexpected call about fraud or account issues.
  • Urgency and pressure: Scammers push you to act immediately, often while still on the call.
  • Requests for confidential information: Legitimate organisations will never ask for your banking PIN, login credentials, or ID number over the phone.
  • Vague responses: Fraudsters avoid giving formal contact details and may become hostile when questioned.
  • Unusual payment methods: Requests for payment via vouchers, cryptocurrency, or suspicious links are a major red flag.
  • Poor call quality: Background noise, static, or robotic voices may indicate a scam.

What you should do

If you suspect you’re being targeted by a scam call, follow these steps:

  • Just say goodbye: End the call immediately. Do not press buttons, share PINs, or respond to pop-ups.
  • Do not share information: Never disclose personal or financial details over the phone.
  • Verify the call: Contact your bank or service provider using official channels to confirm the legitimacy of the call.
  • Report it: Notify the relevant organisation or authorities. Consumers can report incidents to Yima (a SAFPS initiative) at www.yima.org.za or via the hotline on 083 123 7226.

“To ensure your money stays in your bank account, just say goodbye,” Van Schalkwyk reiterates. With scams becoming increasingly sophisticated, staying informed and alert is your best defence.

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