I’ve been an MTN client for almost 20 years but I don’t think they care about how long we as clients have given them support!
They care about none of their clients and they seem to make it quite clear with their don’t-care attitude; but they fail to realise they’re nothing without their client base because it’s us that made them into a multibillion-rand service provider and, if we were to abandon them, perhaps they’d realise it.
I usually don’t check my balances, as I receive my bundles on the 12th of each month; but in March I checked, only to realise that MTN hadn’t loaded my airtime, only the internet bundle was loaded.
I called 808 on the very same day and had lodged a ticket stating they don’t see my airtime loaded, hence they acknowledged it from their side, and said I should phone back in a day or two, which I did - only to hear excuses.
They’ve lodged a total of seven tickets and somehow say they did load my airtime but I refused to accept what they’ve said as there isn’t proof and my bundle balance remained unchanged.
I waited for April 12 and checked my balances, only to see that once again only my data bundle was loaded; and, when I tried to check for my airtime, it kept on showing an error. It’s truly frustrating!
They clearly just want money but can’t provide a proper service.
Read also: Alleged MTN R24 million fraudster to spend weekend behind bars
In my opinion they don’t load airtime or minute bundles deliberately, as most clients like me take it for granted that we get our bundles - while, in the meantime, we make calls and they charge us for it.
Just another way for them to take our money. I’d never recommend MTN to anyone; they should be degraded and shamed.
M Doorgha
Georgie: I sent the complaint to MTN’s press office, which yet again failed to respond to consumers or media.